Customer Service Expert (Part-Time)

Job Title: Customer Service Expert (Part-Time)  

Department:

Looking to unbox your full potential? Find YOUR Fit at the ALDO GROUP.

Join the ALDO Group and thrive in a culture of continuous learning and impactful social responsibility! We offer exceptional training programs and are committed to ethical practices and sustainability. Find YOUR Fit while making a positive difference – apply now!

FIND YOUR FIT

• Recognition programs to showcase your talent!
• Tools to support and help them to reach their Career Goals.  (Training Offers, Scholarship Programs, LinkedIn Learning and more).
• To be part of a company that takes a stand on issues affecting people, the environment, and our partners
• Summer Fridays (because Summer is for fun)
• Purchase discount on merchandise sold in all our divisions.
• Family & Friends events with discounts on our products
• Subsidized cafeteria & daycare
• Subsidized public transportation and free parking
• On-campus gym with access to a trainer
• Flex schedules and possibility to work from home
• Sick days
• Attractive total compensation!

YOUR ROLE

Reporting to the Team Leaders of the Customer Contact Centre, the Customer Service Expert will guide our customers through their shopping journey, ensuring an exceptional and memorable experience.

Your primary responsibility will be to serve as the point of contact for SPERRY, ALDO, and CALL IT SPRING customers across North America, handling chats, emails, and incoming calls while making a personal connection to deepen the brand for all ALDO Group banners (SPERRY, ALDO for North America, and CALL IT SPRING).

The ALDO Group will provide the necessary equipment, including a laptop, keyboard, monitor, headset, and mouse. You will need a dedicated workspace or separate room, free from distractions, with a stable high-speed internet connection. 

Hour of Operations  

Monday-Friday: 9:00 am to 5:00 pm EST 

*Extended hours during Black Friday & Cyber Monday period. 

Start date   

May 5, 2025 

Schedule    

Available to work a minimum of 15 hrs. per week on Monday, Tuesday and a 3rd shift depending on business needs.

Work in the office on Monday and Tuesday and a 3rd day depending on business needs.

 Responsibilities:   

• Serve as the point of contact for SPERRY, ALDO, and CALL IT SPRING customers across North America, handling chats, emails, and incoming calls while making a personal connection to deepen the brand.

• Manage customer purchase needs and resolve post-purchase issues from start to finish, always prioritizing a First Contact Resolution approach.

• Document all interactions in our Customer Relation Management Platform while following the established processes.    

• Maintain knowledge and procedural expertise, consistently meeting or exceeding key performance metrics established by your manager

• Act as an ambassador for the ALDO Group, representing the company’s culture and values of Love, Respect, and Integrity positively and professionally. 

Training Requirements:   

• You must be available to attend a group initial training from May 5, 2025 to May 16 from 9:00 To 6:00 pm EST . No exceptions will be accepted 

• You must be available to come to our Head office in Ville Saint-Laurent on Monday, Tuesday, and Wednesday. On Thursday and Friday available remotely via online classes using Microsoft Teams.    

• You Must complete with success (85%) knowledge quizzes and final test.  

• May be required to study/review material outside the training hours as needed   

DO YOU HAVE THE PROFILE WE'RE LOOKING FOR?

To qualify for this role, you must have…   

• College degree   
• 1 to 3 years experience in the retail industry or customer service role  
• An outgoing individual who is passionate about people and loves to make connections while delivering memorable and exceptional customer experiences 

• Knowledge in Microsoft365 or GSuite would be an asset.

• Strong Computer skills, work ethic, autonomy, and flexibility.   

• Self-starters who are comfortable taking initiative. Keen problem solvers with a unique ability to “think on their feet.”   

• Team player with proven ability to prioritize, organize, and multi-task with excellent attention to detail and priorities.   

To be a great fit, you must…   

• Thrive in a fast-paced customer service environment.    

• Be a positive, empathetic, team player with a friendly attitude.   

• Ability to take ownership and independently resolve customer situations while being creative.    

• Natural passion for helping customers while being proactive and exceeding expectations.   

• Be passionate about fashion retail and have a good business sense    

WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING

The ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness.

The ALDO Group is committed to diversity and inclusion, not only now, but for the long term. We strongly encourage people who are Aboriginal, racialized, have disabilities, come from gender and sexually diverse communities and/or have intersectional identities to apply for employment with us. At ALDO Group, we will always strive to take steps to create a diverse and inclusive work environment that promotes equal opportunity and accountability.#FindYourFit

Job Requirements: